Job Description
- Interact with the project’s user community through social media channels.
- Assist customers through various communication channels such as phone, email, live chat, or social media.
- Provide technical support and assistance to users in understanding product usage.
- Resolve customer issues and complaints in a timely and effective manner.
- Collaborate with the Community team and Designers to complete assigned tasks.
- Propose process and service improvements based on customer feedback.
- Get to know customers’ need and forward related information to marketing team.
- Ensure compliance with company rules and regulations in handling customer information and protecting privacy.
- Analyze feedback from customers and report to Manager for improving services and quality.
- Support/ report directly to Manager for other tasks.
** Further information will be discussed during the interview.
Requirements
- Education: University degree in English, Customer Service, Marketing & Sales, etc… are preferable
- At least 3 years experiences in the same position.
- Have excellent writing & reporting skill.
- Good problem-solving, listening and communication skill.
- Good communication and negotiation skill.
- Ability to deal with multi-functional tasks and to meet deadlines in a fast-paced environment.
- Willingness to work in a team environment and support colleagues.
- Basic knowledge of Blockchain/Cryptocurrency.
- Proficient in English (all four skills).
Benefits
- In addition to salary, you will receive bonuses as stipulated, and you will be allocated investments along with GFI Ventures in projects from seed and private rounds.
- Year-end bonuses based on the company’s sales performance.
- Regularly participate in internal training sessions on market trends and technology analysis.
- Opportunity to become a member participating in projects under GFI Incubation.
- Participation in specialized training sessions to enhance skills and professional knowledge GFI.
- Support and guidance for Master’s and Ph.D. degrees, if needed and suitable.
- Other benefits and welfare include:
- Health insurance coverage.
- Paid vacation days and holidays.
- Recognition and reward programs.
- Team-building activities, YEP (Youth Empowerment Program), and other annual company events.